January 13th, 2010

A Framework for Social Media in Crisis Management

This presentation which I and Jamie Moeller delivered recently through our partnership with the Wall Street Journal (and thanks to Thomas Crampton), offers a solid framework for Digital Crisis Manag…

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January 12th, 2010

The top ten Twitter statistics and analytics tools

If you work in marketing or public relations, the chances are you are now regularly being asked to use social media to spread your client’s messages. I have met lots of marketers and business owners…

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January 12th, 2010

91 Journalism Blogs and Websites That Facilitate The Broadcast-Web Crossover

Here is a list of 91 Journalism Blogs and Websites You Will Love that I found from Bob Stepno through Twitter.  In this post I want to bring your attention to Bob’s own Other Journalism Blog where h…

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January 11th, 2010

How to Write Compelling Social News Headlines

Crafting unmissable headlines which resonate with social web users is something which appears deceptively simple. Yet it’s an art form requiring writers, bloggers and marketers to craft thousands o…

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January 9th, 2010

Finding The VRM (Vendor Relationship Management) In Paul Greenberg’s CRM Book

I’m reading Paul Greenberg’s CRM and the speed of light, just getting into the second chapter where he discusses various CRM related terms. Including VRM, Doc Searls’ baby, the idea of vendor relation…

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January 9th, 2010

Three Keys You Need to Know About Personal Branding, But Probably Aren’t Doing

cartoon by @gapingvoid There is an awful lot of conversation about personal branding these days – books, blogs, social media, webinars, conferences, etc. And a lot of what they all say is importa…

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January 7th, 2010

Agency Transparency On Client Social Media Channels

Toby Bloomberg and I are collaborating on a post about the transparency of content writing and social media engagement for client social media channels. Bloggers have long discussed the importance of…

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