Archive for posts tagged with ‘crm’

Jan 11 2010

Doing business in a social world

Social Media - 8 months ago - cgseo

A Manifesto for Social Business | CustomerThink – CRM, CEM & Social Media This is a great post; a couple snippets: “It’s not about ‘influencers’ per se, but the social networks in which influe…

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Doing business in a social world

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Jan 9 2010

Finding The VRM (Vendor Relationship Management) In Paul Greenberg’s CRM Book

Social Media - 8 months ago - cgseo

I’m reading Paul Greenberg’s CRM and the speed of light, just getting into the second chapter where he discusses various CRM related terms. Including VRM, Doc Searls’ baby, the idea of vendor relation…

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Finding The VRM (Vendor Relationship Management) In Paul Greenberg’s CRM Book

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Jan 6 2010

Should Social CRM be Automated?

Social Media - 8 months ago - cgseo

Before the holiday break we started off with a high level introduction to social CRM.  If you haven’t read that post please do so.  Today I want to address the topic of automation.  CRM stands for c…

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Should Social CRM be Automated?

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Dec 16 2009

Intuit’s Customer Manager: Meat & Potatoes for Traditional Small Businesses

Social Media - 9 months ago - cgseo

A few weeks back I had an opportunity to speak with CRM Magazine’s Lauren McKay for an article she wrote on Intuit’s latest incarnation of Customer Manager. I wasn’t the biggest fan of Intuit’s orig…

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Intuit’s Customer Manager: Meat & Potatoes for Traditional Small Businesses

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